Shipping policy
Shipping Policy
This Shipping Policy explains how Seapeng handles order processing, shipping, delivery times, tracking and shipping-related issues for purchases made on seapengs.com.
1. Order Processing
After your order is placed, we will review and process it as quickly as possible. Most in-stock orders are processed within 1 to 3 business days, excluding weekends and public holidays.
During peak seasons, promotions or holidays, order processing may take longer. If there is a significant delay with your order, we will contact you by email.
2. Shipping Destinations
We ship to available destinations supported by our website checkout and shipping partners. Shipping availability may vary depending on the product, order size, delivery address and carrier service.
If we are unable to ship to your address, our customer service team will contact you after the order is placed.
3. Shipping Rates
Shipping rates are calculated and displayed at checkout before you complete your purchase. Shipping costs may vary based on the destination, product weight, package size, shipping method and order value.
Free shipping may be available for eligible orders or promotional campaigns. If free shipping applies, it will be shown at checkout.
4. Estimated Delivery Time
Estimated delivery times depend on your location, the shipping method selected and carrier performance. Delivery estimates are provided for reference only and are not guaranteed.
Typical delivery times may vary by destination:
- United States: usually 5 to 9 business days after shipment.
- Canada, Europe and other international destinations: usually 10 to 20 business days after shipment.
- Remote areas: delivery may take longer depending on carrier service availability.
Please note that customs clearance, weather, carrier delays, holidays or incorrect shipping information may affect delivery time.
5. Order Tracking
After your order ships, we will send a shipping confirmation email with tracking information when available. Tracking updates may take 24 to 72 hours to appear after the carrier receives the package.
If you have not received tracking information or your tracking has not updated for several days, please contact us at support@seapengs.com.
6. Incorrect Shipping Information
Please make sure your shipping address, phone number and email address are accurate before placing an order. Seapeng is not responsible for delivery delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address error after placing an order, please contact us immediately at support@seapengs.com. We will try to update the address before shipment, but we cannot guarantee changes once the order has been processed or shipped.
7. Customs, Duties and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees or other charges may apply depending on your country or region. These charges are not included in the product price unless clearly stated at checkout.
Customers are responsible for any applicable customs duties, taxes or import fees required by local authorities. Seapeng is not responsible for delays caused by customs clearance.
8. Lost, Delayed or Damaged Packages
If your package is significantly delayed, marked as delivered but not received, lost in transit or arrives damaged, please contact us at support@seapengs.com as soon as possible.
Please include your order number, tracking number and any photos of damaged packaging or products. We will review the issue with the carrier and help provide an appropriate solution, which may include a replacement, refund or other support depending on the situation.
9. Split Shipments
Some orders may be shipped in separate packages due to product availability, warehouse location, package size or carrier requirements. If your order ships in multiple packages, you may receive more than one tracking number.
10. Pre-Order or Customized Products
Pre-order, customized, private label, OEM or special-order products may require additional production or handling time before shipment. Estimated timelines will be communicated when possible.
If your order includes both in-stock and pre-order or customized items, we may ship them separately or wait until all items are ready, depending on availability and shipping arrangements.
11. Shipping Restrictions
We may be unable to ship certain products to some addresses, regions, PO boxes, military addresses or restricted locations due to carrier limitations, customs rules or product restrictions.
If a shipping restriction applies to your order, we will contact you to discuss available options.
12. Contact Us
If you have questions about shipping, tracking or delivery, please contact our customer service team:
Email: support@seapengs.com
Address: 3rd Floor, Building 1, Innovation Base, No. 99 Daxue Road, Tangjiawan Town, Zhuhai City, Guangdong Province, China, Postal Code: 519000