Return policy
Return & Refund Policy
We want you to feel confident when shopping with Seapeng. This Return & Refund Policy explains how order cancellations, returns, refunds and exchanges are handled for purchases made on seapengs.com.
1. Order Cancellation
You may request to cancel an order before it has shipped or entered production. If your cancellation request is approved before shipment, we will issue a full refund to your original payment method.
Once an order has shipped, we cannot cancel it. You may still request a return after receiving the order if it meets the return conditions below.
2. Return Window
We accept return requests within 30 days after you receive your order. To start a return, please contact our customer service team at support@seapengs.com.
3. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- The item is unused, undamaged and in the same condition that you received it.
- The item is returned in its original packaging with all accessories, manuals and included parts.
- You can provide a receipt, order number or other proof of purchase.
Please do not send your purchase back without contacting us first. Our customer service team will provide the correct return instructions and return address.
4. Non-Returnable Items
Returns may not be accepted for:
- Items that have been used, damaged, altered or missing parts for reasons not caused by Seapeng.
- Items returned after the 30-day return window.
- Customized, private label, OEM or special-order products unless they arrive defective or damaged.
- Items returned without proof of purchase.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged on arrival or incorrect due to our error.
Customers will only be charged once at most for shipping costs, including returns. We do not charge a restocking fee for eligible returns.
6. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us at support@seapengs.com as soon as possible. Include your order number, a description of the issue and clear photos or videos showing the problem.
After review, we may offer a replacement, repair solution, refund or other appropriate resolution.
7. Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method. Refund posting times depend on your payment provider, credit card company or bank, and may take several business days after we issue the refund.
8. Late or Missing Refunds
If you have not received an approved refund, please first check your bank account or payment account again. Then contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at support@seapengs.com.
9. Exchanges
If you need to exchange an item because it is defective, damaged or incorrect, please contact us at support@seapengs.com. We will review the issue and provide the next steps.
10. How to Start a Return
To request a return, please contact our customer service team before sending any product back.
Email: support@seapengs.com
Please include your order number, the item you want to return, the reason for return and any photos or videos that may help us review your request.